TG778 Privacy Policy

TG778 collects personal data from Filipino players through several channels in the normal course of providing online gaming services. Understanding how your data reaches us helps you make informed decisions about your use of the platform.

Direct collection — You provide data directly when you:

• Register a TG778 account by filling in your name, date of birth, mobile number, and email address
• Complete the KYC verification process by uploading a Philippine government-issued ID, proof of address, and payment method documentation
• Make a deposit or request a withdrawal via GCash, Maya, or Philippine bank transfer
• Contact TG778 player support through chat, email, or in-account messaging
• Participate in a TG778 promotion, survey, or feedback request

Automated collection — TG778 automatically collects certain technical data when you use tg778.net, including your IP address, device type, browser, operating system, pages visited, session duration, and cookie data. This data is collected using standard web technologies including cookies, web beacons, and server logs.

Third-party sources — TG778 may receive limited data about you from third parties in specific circumstances, such as from payment processors confirming successful transactions, or from identity verification service providers used during the KYC process. TG778 does not purchase personal data from data brokers or marketing lists.

TG778 processes personal data only for lawful and specific purposes. The following describes how we use each category of data collected from Filipino players:

• Account management — to create, maintain, and manage your TG778 player account, including resetting passwords, updating details, and managing account status
• Identity and age verification — to confirm that you are at least 21 years old and are a legitimate player in the Philippines, as required by our Terms and responsible gaming obligations
• Payment processing — to process PHP deposits and withdrawals via GCash, Maya, or Philippine bank transfer and to prevent fraudulent transactions
• Regulatory compliance and fraud prevention — to meet anti-money laundering (AML) requirements, detect suspicious activity, and cooperate with relevant Philippine authorities where required by law
• Customer support — to respond to enquiries, resolve complaints, and manage dispute resolution efficiently
• Platform improvement — to analyse usage patterns and improve the functionality, design, and game selection on tg778.net
• Promotions and communications — to send you information about TG778 promotions, bonuses, and platform updates where you have opted in to receive such communications
• Responsible gaming — to monitor gaming patterns that may indicate problem gambling and to apply deposit limits, cooling-off periods, or self-exclusion as requested or required

TG778 does not use your personal data for purposes beyond those stated above without your consent or a lawful basis under the Data Privacy Act of 2012.

TG778 does not sell, rent, or trade your personal information. We share data with third parties only in limited, controlled circumstances where it is necessary to deliver our services or meet legal obligations.

Categories of third parties with whom TG778 may share data:

• Payment processors — GCash, Maya, and Philippine banking partners receive only the minimum data required to complete your transactions securely in PHP
• Identity verification providers — specialist KYC service providers who assist in verifying your age and identity against Philippine government records where applicable
• Game software providers — third-party casino game studios whose games are hosted on TG778 may receive anonymised session data for the purpose of game performance monitoring
• IT and security service providers — cloud hosting, cybersecurity, and fraud detection vendors who process data on TG778's behalf under strict data processing agreements
• Legal and regulatory authorities — TG778 will disclose personal data to Philippine government authorities, law enforcement, or courts when required to do so by law, court order, or legitimate regulatory request

All third parties who handle TG778 player data are contractually required to process it securely, use it only for the agreed purpose, and comply with applicable data protection laws. TG778 does not permit third-party service providers to use your data for their own marketing or unrelated purposes.

TG778 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

The following general retention principles apply:

• Active account data — retained for the full duration of your TG778 account and for a minimum of five (5) years following account closure, in line with AML and financial record-keeping obligations applicable in the Philippines
• KYC documents — retained for a minimum of five (5) years after the end of the business relationship, as required for compliance purposes
• Transaction records — all deposit and withdrawal records in PHP are retained for a minimum of five (5) years
• Support and communications data — retained for a maximum of three (3) years after the last interaction, unless a longer retention period is required due to an ongoing dispute or legal matter
• Technical and usage data — anonymised or aggregated usage data may be retained indefinitely for analytical purposes, as it no longer constitutes personal data once anonymised

When personal data is no longer required for its original purpose and no legal obligation requires its retention, TG778 will securely delete or anonymise it. You may contact TG778 support to enquire about the specific retention period applicable to your data.

TG778 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction.

Security measures in place at TG778 include:

• SSL/TLS encryption for all data transmitted between your device and tg778.net
• Encrypted storage of sensitive personal and financial data at rest
• Strict access controls limiting personal data access to authorised TG778 personnel only
• Multi-factor authentication requirements for internal system access
• Regular security audits and vulnerability assessments of the TG778 platform
• Incident response procedures to detect, report, and manage personal data breaches

While TG778 employs robust security practices, no system is entirely immune to risk. In the event of a data breach that poses a risk to your rights and freedoms, TG778 will notify affected players and relevant Philippine authorities in accordance with the Data Privacy Act of 2012 and the National Privacy Commission's breach notification requirements.

Players are also responsible for keeping their own TG778 login credentials secure. Never share your username or password with anyone. TG778 will never ask you for your password through any channel.

TG778 uses cookies and similar tracking technologies to enhance your experience on tg778.net, maintain session continuity, analyse platform performance, and prevent fraud. The following types of cookies may be active when you use TG778:

• Essential cookies — required for the basic functioning of tg778.net, including keeping you logged in during a session and enabling secure payment flows. These cannot be disabled without affecting platform functionality.
• Analytics cookies — help TG778 understand how players navigate the site, which pages are visited most, and where technical issues may occur. Data collected is aggregated and anonymised where possible.
• Security cookies — detect and prevent fraudulent logins, suspicious activity, and bot behaviour on the TG778 platform.
• Preference cookies — remember your settings and preferences on tg778.net, such as preferred language or display options.

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect how TG778 functions and some features may not work correctly. TG778 does not use cookies to serve third-party advertising or track your activity on websites other than tg778.net.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by TG778:

To exercise any of these rights, contact TG778 player support through your account dashboard. TG778 will respond to all data subject requests within 30 days. Some requests may require identity verification before they can be processed to protect your account security.

TG778 strictly prohibits participation by anyone under the age of 21 years old. TG778 does not knowingly collect or process personal data from individuals under 21. Age verification is a mandatory step in the TG778 registration and KYC process.

If TG778 discovers or has reason to believe that personal data belonging to a person under 21 has been collected, the following actions will be taken immediately:

• The associated account will be suspended pending investigation
• All personal data linked to the account will be reviewed
• Any underage-related personal data will be deleted as soon as practicable, subject to legal obligations
• The matter will be referred to relevant Philippine authorities where required

If you are a parent or guardian and believe that a minor has registered on TG778, please contact our support team immediately through the channels available on tg778.net so that we can take prompt action.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way TG778 handles your personal data, please contact our Data Privacy team through the player support channels available in your TG778 account dashboard.

For general privacy enquiries, you may also reach TG778 at: [email protected] (plain text reference only — do not send sensitive documents to this address unsolicited).

If you are not satisfied with TG778's response to a data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph. TG778 will cooperate fully with any investigation by the National Privacy Commission.